Terms of Service

ctcalldesk.com and the CT HVAC Angel services are owned and operated by PBnJ Investors LLC, doing business as CT HVAC Angel. Our company is located at 203 Old New Hartford Rd, Winsted, CT 06098, and our main mailing address is 15 Albany Tpke #1001, West Simsbury, CT 06092.

You must be at least 18 years old and able to form a binding contract. If you use our services on behalf of a business, you confirm you are authorized to bind that business to these Terms. Our services are intended for business use.

We provide automated customer communication tools for businesses, including missed-call text-back, owner alerts, review requests, lead follow-up, and related services, depending on the plan you choose. Features, availability, and setup timelines may change. Most businesses can be set up and answering calls the same day, subject to configuration and applicable carrier requirements. Registration and approval of phone numbers for certain telecommunications features may take longer and are outside our control.

Program description: If you consent on our website, CT HVAC Angel will send you text messages about your inquiry and our services and, if you separately opt in, occasional tips, offers, and product updates.

• Message frequency varies.
• Message and data rates may apply. Check your mobile plan.
• Reply STOP to cancel at any time. You will receive one confirmation message, and no further messages unless you opt in again.
• Reply HELP for help, or contact us at (860) 777-1114 or hello@makemyva.com.
• Carriers are not liable for delayed or undelivered messages.
• Consent to receive messages is not a condition of purchase.

See our Privacy Policy for how we handle your information. We do not share mobile opt-in data with third parties for their marketing purposes.

If you use our services to communicate with your own customers, you are the sender of those communications and you are responsible for complying with all applicable laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state telemarketing and messaging laws, and carrier and industry messaging rules. You agree to:

• Obtain and keep records of any consent the law requires before messaging your customers.
• Honor opt-out requests promptly and respect quiet hours and other timing restrictions that apply in your customers' states.
• Provide accurate business information for carrier registration.
• Not send unlawful, deceptive, harassing, hateful, or sexually explicit content, or content that promotes prohibited products or services.
• Not use the services to send unsolicited bulk messages, or to attempt to bypass carrier filtering or registration requirements.

We may suspend or terminate service that violates these Terms, carrier rules, or the law.

AI Call Desk is offered in three plans. There is no setup fee on any plan. Pay as you go costs $19 per month plus $0.25 per minute of AI-answered calls. Standard costs $97 per month and includes 400 AI-answered minutes per month plus AI Operator, AI Scheduler and AI Follow-Up; additional minutes are $0.25 per minute and are billed after the end of the month, and unused included minutes do not roll over. Unlimited costs $297 per month and includes unlimited AI-answered calls under fair use, plus AI Operator, AI Scheduler and AI Follow-Up. On Pay as you go you may add AI Operator (live call transfer), AI Scheduler (appointment booking) and AI Follow-Up (missed-call text-back) for $3 per month each. Texts and emails we send you about your calls are included.

First month. New customers receive half off their first month: $9 for Pay as you go, $49 for Standard and $149 for Unlimited. The first month is for new customers only. After the first month, your plan renews at the regular monthly price unless you choose a prepaid term.

Prepaid terms. After your first month (or at any later time), you may prepay for 3, 6 or 12 months and receive 10%, 20% or 30% off the regular monthly price. The monthly price is locked for the months you prepay. When a prepaid term ends, your plan continues month to month at the then-current regular price unless you prepay again. Per-minute rates may change with 30 days' notice.

Upgrades. You may upgrade to a higher plan at any time. You receive a credit for the unused days of the base plan fee you paid for your current month or prepaid term. The credit equals the amount you paid, divided by the number of days in the paid period, multiplied by the days remaining. For example, if you pay $19 for a 30-day month and upgrade with 20 days left, your credit is ($19 / 30) x 20 = $12.67. The credit is applied to your new plan's base fee each billing period until it is used up. A charge is never reduced below $0, and any remaining credit carries forward to the next billing period. Credit applies to base plan fees only, not to per-minute charges, call balance or add-ons. Credit has no cash value, is not a refund, cannot be transferred, and any credit left when you cancel is not refundable. Your new plan starts on the date you upgrade. Downgrades take effect at the end of your current billing period or prepaid term, with no credit.

Pay as you go call balance. Pay as you go starts with a $25 prepaid call balance, which is applied to per-minute charges. By signing up you authorize us to charge your payment method the recharge amount you choose ($20, $50 or $100; $50 if you do not choose) automatically whenever your call balance falls below $10, until you cancel.

Cancellation and refunds. You may cancel at any time. Cancellation takes effect at the end of your current billing period, or at the end of your prepaid term if you have prepaid. Base plan fees are non-refundable, whether you pay for 1 month or prepay 3, 6 or 12 months, including the first-month price, except where we are unable to provide the service or where the law requires otherwise. The one exception is unused Pay as you go call balance, including the starting balance and any recharges, which is refunded if you cancel. Monthly fees are billed in advance. You authorize us to charge your payment method for all applicable fees and taxes. If your Pay as you go usage is regularly high, we may contact you about moving to Standard or Unlimited.

Fair use: Unlimited AI-answered calls are intended for normal use by a single business location. If your usage is unusually high or appears automated or abusive, CT HVAC Angel may contact you to discuss a different arrangement.

We may provide a phone number for use with the services. Where we offer number porting, it is subject to carrier approval and timelines we do not control. On cancellation, a number we provided may be released, unless you arrange in advance to port it out where possible.

Our services rely on third-party providers, including hosting, software, payment, and telecommunications providers. We are not responsible for their acts or omissions, outages, or changes to their services, pricing, or rules.

The website, services, and their content are owned by us or our licensors and are protected by law. You may not copy, modify, resell, or reverse engineer them except as these Terms permit. You keep ownership of the content and data you provide, and you grant us the rights needed to provide the services.

THE WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee that messages will be delivered, that the services will be uninterrupted or error-free, or that you will achieve any particular business result.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE THREE MONTHS BEFORE THE CLAIM AROSE. Some states do not allow certain limitations, so some of these may not apply to you.

You agree to defend, indemnify, and hold us harmless from claims, losses, and expenses, including reasonable attorneys' fees, arising from your use of the services, your communications with your customers, or your violation of these Terms or the law.

You may stop using the services at any time. We may suspend or terminate access if you violate these Terms, fail to pay, or if required by a carrier or by law. Sections that by their nature should survive termination will survive.

These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Connecticut, and you consent to their jurisdiction.

We may update these Terms from time to time. We will post the updated version on this page with a new effective date. Continued use after changes take effect means you accept the updated Terms.

PBnJ Investors LLC
Company location: 203 Old New Hartford Rd, Winsted, CT 06098
Mailing address: 15 Albany Tpke #1001, West Simsbury, CT 06092
Email: hello@makemyva.com
Phone: (860) 777-1114